If you are an eBay seller then you know what a feedback is & how important it is for a seller online. It becomes difficult to manage these feedbacks whether they are positive or negative attuned with buyers expectations.

In this blog, you will read about how to manage buyers’ feedback in your eBay account. Before that let’s chat about how a buyer is influenced with these feedbacks.

So, it affects the seller’s……..

• Rank in search results
• Ratings in terms of performance
• Top rating status
• Overall online credibility

Let’s see how to manage these feedbacks in 10 quick & short ways.

#1 Tell eBay about Abusive feedbacks

Do not tolerate abusive language used by buyers or even if buyers tend to reveal personal info. Report this to eBay. For more info check eBay feedback guidelines.

#2 What to do with negative feedbacks?

No worries, yes absolutely no worries at all. Negative feedback is not an end. You can improve them. Apologies for any delay or mistakes if committed from your side publicly.

When buyers will read negative feedbacks they will also scroll through the explanation posted by you. In this way you can neutralize your threat.

#3 You can change your buyer’s mind

Yes, even after they give negative one. You just need to satisfy your buyer by solving their product related problem or queries. Once they are convinced they will definitely leave a positive comment.

#4 Give FREE Shipping

FREE is a magical word & helps to fetch positive ratings. On the contrary you are not on a losing end. Due to bulk shipping your cost is not going to vary if you opt for free shipping

#5 Keep Product Price Competitive

If your product price aren’t competitive then your buyer will 100% go to your competitor. Hence price is a matter of big concern. Use eBay price recommendations while listing products.

#6 Friendly Shopping Experience

Provide your buyer with a hassle free checkout process. Lengthy checkout processes tend to flee buyers without any feedback & product purchase.

#7 Focus on your Products

Make changes in your inventory avoid broken or inferior goods because they will trouble your buyers & ultimately your business giving you tons of negative feedbacks.

#8 Alter you selling techniques

If you have recently experienced bad sales that gave you negative ratings then it’s time for some quick, easy & affordable sales. They will fetch you positive feedbacks. Try it now.

#9 Act immediately

Don’t leave buyer’s query, questions, and remarks about your product unheard. Act swiftly on them. Ask them to contact you before leaving negative comments. And this time give your best to serve the buyer.

#10 Monitor your online business & fix if anything is troubling you

Success in online sales comes through streamlining your entire business. Get everything in process starting from your listings till the delivery of your products. Monitor all these processes in person. Don’t leave things to get better with time.

Be patient with your buyers even in hard times. Only serving them better will keep your business rolling online or else you may have to shut down very soon.

If you have a long list of negative feedbacks then contact our expert team. They will show you how to turn them down with custom eBay listing solutions.

Get a FREE quote for any of our eBay Store Front Design Services.

We deal in a wide variety of innovative online marketing & designing solutions. Contact us or drop your contact details to get interesting info about our custom eBay listing solutions.