How to Handle International Returns with Minimum Loss?

Reverse sales or reverse logistics are fancy terms to portray potential loss when the goods are returned by your buyers. It is obvious you are going to incur loss, but with the help of tips mentioned here you can minimize it to some extent.

Let’s read how to handle international returns & bear minimum damage.

1) Give away product for Free instead of getting it back.

If your product sold is of low value & additional cost like paying for return shipping is more than giving away the product is the best way. Many sellers just give full refund without even asking for returning the product/s. the buyer will be delighted to get a product for FREE of cost.

Do this for only low value products.

2) Use economic parcel services

If the product/s is of high volume accumulate all the return goods from buyer/s at a single place in that particular region. Use an economic forwarding service to get these products back to you. This type of forwarding services charge less. You can cut off a maximum amount on returns.

If product value is very low, follow point 1.

eBay Listing Template Design

3) Use International Carriers for Return goods Job

There are massive logistics companies like DHL, TNT, FedEx and UPS to ship products, if they cannot return your parcel back to you in less expense than there is nobody to do the job. Use national postal services of the region where you have sold the product in order to get it back easily.

For more details see UK’s Royal Mail online postage shop & Germany’s Deutsche Post.

4) Use Local Warehouse

With fast growing eCommerce industry eCommerce giants like eBay, Amazon, Flipkart have provided sellers with local warehousing facility for product forwarding services to both buyers & sellers. They operate on numerous locations by charging less to sellers. Just go through their terms & condition for more details.

The biggest advantage of eBay, Amazon, Flipkart offering international returns service is the lowest shipping costs. They ship in bulk quantity.

5) Resell the return products in local market

You can list the local item on your eBay listing template with a return tag & additional discounts or hire local warehouse operators to sell the return product/s then & there without shipping the product to you.

International sales is a thoughtful idea even for small sellers if handled carefully otherwise it can draw a major financial setback. The same is with big sellers. The only difference between them is they have enough cash to bear the damage.

With these solutions we leave you to decide what you shall opt for when you have a situation of international returns. Don’t mind taking experts help in such cases. A small fee or charge will help you a lot. You can contact us too.

We are engaged in designing stores & listing templates for eBay that assures a minimum of returns. Contact us & we will explain you how this works.

Get in touch with our experts for FREE quotes on eBay listing template design or just drop your contact details.

The Perfect eBay Listing Template Design to boost Sales by 200% – #2

EBay Listing Template

Your curiosity to read the second part on having a perfect eBay listing template design to boost eBay store sales proves that you are in a desperate need of one. Don’t worry your timings are perfect. In the second half we will proceed further and learn how to practically improve conversion rates and importance of product description in a listing page design.

How to practically improve your online store Conversion Rates

You need to act immediately if 95 out of 100 buyers go away without making a purchase.

Have you calculated your conversion rates? Is it somewhere from 0.5% to 2%? let us study this with an example, say your conversion rate is roughly around 3%, this means 97 visitors out of 100 visitors visiting your listing page, go away without purchasing anything from you. Only 3 visitors get converted into real time buyers. What might be the probable reason for such a huge walk away? Reasons may vary from a poor listing design to product line and cost of the product that you are offering to the buyers.

First, figure out how many visitors have visited your eBay store listing page and find out how many visitors got converted into buyers and why? Ask them. Contact them personally or by mail. This will help you out why others fled. Well, if this big amount of visitors is flying away from your store too then what exactly is your conversion rate? Are you making online sales good or bad?

Let us see the most favorable reasons – why visitors abandon your eBay listings due to which your conversion rates get shattered.

Negative Feedbacks

Irremovable negative feedbacks without any reason will not only tarnish your online reputation but swallow your entire business. Potential buyers will read them and avoid you.

Higher product price

Low cost products fetch higher conversion rate than selling high price products. For example 4GB Pen Drive V/s Sony DSLR Camera. Conversions vary as the product and the product price varies.

Refunds

A buyer complains about the broken product that is shipped to him/her. But, you don’t entertain them or even bother to reply. This is totally annoying.

Shipping

It is the game changer. If the product doesn’t land in the stipulated hands you will have to pay from your pocket and get negative feedback from buyer as a bonus.

After Sales Service

Make sure that your customer services don’t give nightmares to the buyers. Reply to each and query immediately. Solving a query is secondary action, but a prompt reply is the primary one and shall be executed at once.

eBay Listing Template Design

Update your listings layout and interface if not attracting the buyers. Get professional’s help, research latest designs that are trending online.

Listing templates for eBay store is directly linked with your conversions. How? Well, an interactive store design with multi-functions will facilitate buyers to buy and buy more and ultimately drag loads of traffic on your store.

Read the upcoming part of the blog series to know more.